Delete your data

In the Game

Open Settings → Privacy & support → Delete my data and confirm. This erases your progress, items, settings and ad privacy choices from your device, deletes your cloud save and account from our servers right away, and starts you fresh. If you used Sign in with Apple, the Game asks you to confirm with Apple once more so it can also revoke Chainfang's access to your Apple account. It can't be undone.

By email

If you can't open the Game, or you want us to delete data we hold (such as a cloud save or support emails), email support@lumenguardian.com with the subject "Delete my data". We'll confirm and complete the deletion within 30 days.

What is deleted

Your game progress, items and settings on your device
Your cloud save and your Chainfang account (including a linked Google or Apple account's connection to it): deleted from our servers right away when you delete in the Game, or within 30 days of an email request. For Sign in with Apple, Chainfang's access to your Apple account is revoked too; you can also remove it yourself in iPhone Settings → your name → Sign-In & Security → Sign in with Apple
Your support conversations, on request

What we keep, and for how long

Analytics and crash reports: pseudonymous gameplay and diagnostic data, linked to a random app-instance ID rather than your name or email, kept for up to 14 months and then deleted automatically. Turn off Share gameplay analytics in Settings to stop it being collected.
Purchase records: when real-money purchases are available, records of your purchases (what was bought and when) are kept for as long as tax and accounting law requires, typically up to 7 years. Google Play and the App Store keep their own records under their policies.
Backups: if a deleted cloud save is still in a server backup, it is overwritten when that backup expires (within 30 days).

Data held by our advertising partner (Google AdMob) is subject to Google's own policies. You can reset or delete your advertising ID in your phone's settings.